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Dishonest or Inexperienced?

Jan Submitted this review about First Class Auto Transport
Review made Live: 7/14/2010 6:26:00 PM
I hired First Class Auto to transport my vehicle after they quoted a price of $650. We scheduled a pick-up date of 4/23. A $150 deposit was sent at the time of scheduling. They were unable to secure a driver by 4/23 and I was forced to leave my vehicle in FL with a neighbor while I returned to MN. I continued to follow up with Josh at First Class Auto, who indicated drivers for the FL/MN route were backed up and he couldn't secure a driver unless I paid an additional $150. I begrudgingly agreed to the increase, however, nearly 2 weeks passed and still the vehicle was in FL. Josh then indicated he needed another $150 to get my vehicle home. He agreed to reimburse me $50 of the additional charges. Three weeks past the original date, First Class Auto had still not secured a driver for the vehicle. Josh's manager said we could try to find someone else and they'd return our deposit. I agreed and they did return the deposit.

I sought out a more resourceful company in which to work and hired All-State Carriers, who was able to pick-up my vehicle in 2 days for $875. They had EXCELLENT customer service skills and exceeded our expectations.

I found First Class Auto's business practices to be either non-professional and dishonest or they're inexperienced and not qualified to provide an accurate quote up front. Assuming they were experts in the field, I relied on them to provide a realistic quote that would get my vehicle to MN as scheduled. By low-balling the quote, they secured me as a customer but couldn't hold up their end of the deal. Other auto transport brokers I called indicated that NO driver would pick up my vehicle for less than $800-900 at that time of year, on that particular route. First Class Auto's dishonesty caused unnecessary stress, worry, and frustration for both me and my neighbor, who graciously assisted me.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Minnesota
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Josh
Quote or Order Cost:
$900