Company Response Review Report Review
Does not honor contract

Ahmad Almusaiid Submitted this review about Fast Track Auto Carriers
Review made Live: 11/24/2014 10:18:00 PM
FastTrack Auto Carriers are not a good company. I hired them to broker a move of my vehicle from Texas to Colorado. Although picked up and delivered on time, I was surprised that my car was damaged in transport. The driver who Fast Track provided turned out to be uninsured, and Fast Track did not provide any assistance. I have not received one bit or remuneration for the damages and had to proceed to court to sue the driver directly (who does not have the money to pay and who I am in the process of garnishing for the cost of damages). Fastback ignored my pleas for help in dealing with " Their" driver that they sent me. Their contract clearly states they will provide an insured driver. When contacted, they sent me to Central Transport saying they were responsible. Central Transport told me the broker must verify the drivers insurance. Long story short, FastTrack is only worried about their money, does not honor their contracts, and tries to redirect people who have an issue to their sub contractors. They also are rude, and I would STRONGLY SUGGEST finding a better, more reliable and honest broker.

When I originally posted this review, Fast Track took it down, took my phone number and Email and posted it on the internet. I received 1000 calls and hundreds of emails for products and services I did not want. This is the type of company they are, they go to childish levels. DONT USE FAST TRACK, you will regret it.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
43724-FH
Quote or Order Cost:
$600

Car Condition
  • Vehicle was damaged
Company Response
Dirk Perdrix from Fast Track Auto Carriers Submitted this response.
Response Date: 11/25/2014 9:05:00 AM
We apologize that your had damage done to you vehicle. WE DO NOT OWN THE TRUCKS. We did in fact email the customer the carriers certificate of insurance. Its was probably in your best interest to report damage done to the vehicle immediately, instead of waiting two weeks to report a claim.