all I have to say about this situation is the customer created it by doing something we specifically tell anyone not to do, dont load your car with personal items...BY DOT regulations drivers are not supposed to carry any personal items in the vehicles. for security reasons as well as weight restrictions. This is a case where someone tries to play the system and didnt like the outcome. WE tell everyone the same thing. NO you can not load your car, drivers can refuse pick up or demand more money, in his case both. our deposit was 150.00 and it did not change, his transport cost changed because he was not honest about the condition of his vehicle. Kapil, you did this to yourself. BTW, through the whole ordeal we were there to take phone calls from the client, call the carrier for him several times and ultimately work out them picking up the car as long as the customer signed a waiver not holding the driver liable should something happen to the his property or the car's interior due to shifting items. If that makes us a bad broker Ill take it. we worked every angle to get him service.