this customer was told repeatedly that we were having problems securing a truck going upstate new york, and was offered his money back, he indicated that we should keep trying to move the car. He was never told 5 days but he chose standard pickup which is 5-10 days from the original pickup date which was 5/10/2010, he was refunded his money within the time frame and told that we could not sevure the truck. The customer now has it on the board for some time with 2 other companies [LOepke Auto transport and Erin & Bills transport for a lesser trucker pay than we had it on for, I guess that they will have the same review placed when they cannot move the car.