Review Report Review
NOT RECOMMENDED

SOLIS Submitted this review about FHT Auto Transport Inc.
Review made Live: 5/13/2014 3:40:00 PM
I'VE JUST RECENTLY RELOCATED TO PA FROM CALI. THE FIRST COUPLE OF TIME WE'VE HAD OUR CARS TRANSPORTED WE HAVE GONE THROUGH HAROLD WITH PRICED RIGHT TRANSPORT. WE
VE ENJOYED WORKING WITH HIM NEVER HAD A PROBLEM, UP UNTIL JUST RECENTLY. HE ARRANGED TO HAVE FHT TRANSPORT THIS TIME AROUND AND BOY WERE WE IN FOR A DISAPPOINTMENT. THE INITIAL PROCESS WENT SMOOTHLY OF COURSE PAYING HAROLD THE BROKERS FEE OF $100 (AFTER BEING A REPEAT CUSTOMER FOR THE 3RD TIME) THEY SCHEDULED TO HAVE OUR 2006 CAMRY PICKED UP ON A WED. MORNING AT 8AM. WELL THEY DIDN'T ARRIVE UNTIL 8PM THAT NIGHT. I HAD HOPED THAT WAS THE ONLY THING THAT WE'D HAVE TO DEAL WITH. WE ARE NOT SURE WHEN THE UNIT LEFT THE STATE BUT THE CAR DIDN'T ARRIVE UNTIL THE FOLLOWING FRIDAY EXACTLY 10 DAYS LATER. WHEN THE CAR ARRIVED IN FONTANA, CALI THE I HAD CALLED THE DRIVER TO CONFIRM DELIVERY AND HE TOLD ME IT WOULD BE DELIVERED IN 3 HRS. AFTER 3 HRS PASSED MY SISTER THEN CONTACTED HIM AND SHE WAS TOLD THAT THE CAR WAS DEAD AND THAT SHE NEEDED TO COME TO THE YARD AND PICK I T UP OR HE COULD HAVE IT TOWED AT OUR EXPENSE. THE CAR WAS DELIVERED AT 9PM THAT NIGHT AND WAS INOPERABLE.
THE NEXT DAY THEY TOOK THE CAR TO DEALER WHERE THEY SPENT AN ADDITIONAL $400.00 TO REPLACE THE PART THEY DAMAGED WHILE TRYING TO JUMP THE CAR.
WE WOULD NOT RECOMMEND FHT TRANSPORT COMPANY.

A COUPLE OF WEEKS LATER HAROLD WITH PRICE RIGHT TRANSPORT CONTACTED ME VIA EMAIL WITH A SURVEY REQUEST. AFTER I EXPLAINED WHAT HAPPENED, THE ONLY THING HE COULD SAY IS HE NEVER HAD A PROBLEM WITH THEM BEFORE BUT NEVER APOLOGIZED ON THEIR BEHALF, OR EVEN WANTED TO KEEP US AS REPEAT CUSTOMERS. AFTER USING HIM 3 TIMES AND REFERRING HIM OTHER CLIENTS I FELT DISAPPOINTED WITH HIM AS WELL.


Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3817
Quote or Order Cost:
$1200