Company Response Review Report Review
Car never moved

Katherine Submitted this review about Express Auto Transport
Review made Live: 5/29/2009 1:41:00 PM
My car was with Express Auto for 3 weeks and never moved. It was dispatched at the 2.5 week point, but the truck that was scheduled to pick it up did not have a working wench. No one called to tell me this, I followed up. When I eventually spoke to a manager, he could offer no help or pick up date. Needless to say, I switched Auto Transport companies and it was dispatched the next day, picked up 2 days later.
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Melissa
Quote or Order Cost:
$685

Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 5/29/2009 4:42:00 PM
Express Auto Transport regrets that we were unable to transport Katherines vehicle within our normal timeframe. As Katherine says we did have her vehicle assigned for pick up, but the carrier had unforeseen mechanical issues. Kathrine chose to cancel shortly after this occurred and we did not have time to schedule another carrier to her vehicle for pick up.