Eddie
Submitted this review about Express Auto Transport Review made Live: 5/6/2009 8:55:00 PM
I am EXTREMELY DISPLEASED with Express Auto and the sub contracted company they used to haul my vehicle. I WOULD NEVER USE THIS COMPANY AND WOULD NEVER RECOMMEND THEM! The person we originally spoke with gave us bad info, never sent us a contract nor did he explain the details of the haul and or the pick up. After we placed a deposit down and after the problems began to arise, we found out that the original person we spoke with was fired and they didn't accept responsibility for the former employee's poor actions. We were promised a pick up date, which was not honored and then had two dates fall out on us. When we were finally given a driver, that guy shows up two days late, but finally picks up the car. He delayed travel and called to inform us of false information. The driver delivered the car two days later (plus the time he was late for picking it up) and shows up in Alabama just prior to mid-night trying to drop off the car. After a few other lies, we find excessive damage to the car and discovered that the driver had driven our car between stops. Denied everything but offered to come back and pay for "some" of the damages. The ones he admitted to making. I immediately called Express Auto but they began damage control and denied all liability to the damages. The company that hauled our car "Going 4 Broke" cancelled their insurance and all points of contact to be reached. I sued both parties in court and won by default. Express Auto DID NOT stand by my claim and denied ANY libability and refused to assist and or help me in any way. Going 4 Broke is still avoiding me and refuses to pay any settlement and continues to hide and scam the system. I AM DISGUSTED with Express Auto and Going 4 Broke ran by Steve Tollison in Georgia is a freakin criminal and a scum bag who is a dishonorable dirt bag. This was a military move and apparently this is how they treat American Veterans. In my opinion, they are not an honorable company. They stand by their word as long as things run smoothly. A broker is supposed to be able to stand by a customer, not forsake them when things go bad! PISSED in Alabama.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Alabama
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Lee
Quote or Order Cost:
$800
Car Condition
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