Company Response Review Report Review
"Excellent" Car Carrier

B. Quinlan Submitted this review about Excellent Auto Transport
Review made Live: 1/11/2015 12:23:00 PM
We were faced with a situation that Bernie Wynne helped us out with at a very pivotal time. The carrier we initially contracted was unreliable and just short of being dishonest. We contacted Bernie and she walked us through the process, did exactly what was contracted, kept in constant communication, was pleasant to deal with; we would recommend her services in a heartbeat. This was all over the past busy holiday of Christmas/New Years from Pittsburg to Phoenix. We are especially thankful for her patience and understanding as we were caught off guard and had little knowledge of this industry. Bernie is a person who KNOWS her job and DOES her job to an optimum; a true find in our day and age.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Early
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
621520
Quote or Order Cost:
$1225

Company Response
Sonia from Excellent Auto Transport Submitted this response.
Response Date: 1/11/2015 6:57:00 PM
Hi Mrs. Quinlan, Thank you for taking the time to write such a nice review. We really appreciate it. We are a small family business and our reputation in this industry is very important to us. I would say about 90 percent of people that are transporting cars, SUVs or pickups are first timers and one timers so it is easy for dishonest brokers to take advantage of them and it happens daily. All you wanted to do was transport your SUV to your daughter without any drama. We were glad to help you. I appreciated that you and your daughter were always available by phone or email when we needed to communicate. Again, thank you for your time to write this review. We wish a very Happy and Blessed New Year to you and your family.