Review Report Review
Review Poor follow-up

Alan Ramsey Submitted this review about Evergreen Auto Transport
Review made Live: 8/18/2011 9:47:00 PM
I was satisfied with the service I received up until the point when I was contacted by Evergreen to inform me that my vehicle was going to be shipped. I was happy that the pick-up for my vehicle was going to be at the begining of my five day window. I received the drivers (carrier's) information and was told that I could contact the driver and work out the details of my vehicle pick-up, which I did. The carrier's office stated that I would be contacted in the afternoon, closer to the estimated time of my pick-up, to coordinate the details of the pick-up site. However, I called several times in the afternoon, left messages, and nobody contacted me, this was on a Saturday. On Monday I contacted Evergreen who acknowledged that the carrier had been unable to pick-up my vehicle because the truck had experienced a breakdown on Saturday. I can accept the fact that the truck had problems, but the fact that Evergreen knew and never contacted me to let me know was a little bit of a let down, and the reason why I cannot give them a full five star rating. While I did not get the VIP service, I did pay for the First Class shipping. Again, the initial service I received was great and I would use them again in the future to ship a vehicle.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1926
Quote or Order Cost:
$887

Car Condition
  • Vehicle was dirty