Review Report Review
Incompetent scheduling

Andrew Martin Submitted this review about Estes Express
Review made Live: 7/6/2023 12:34:00 PM
I am a business customer of Estes Express. We placed a large freight order with them and the first day they did not pickup. I called Estes and they promised it would be picked up the next day. The next day the truck arrived and refused to pickup the freight because it was a large shipment and he said he would not have enough room to pickup our order and the next 3 pickups that were scheduled for him. I asked why it was that our missed pickup order was not prioritized over the following pickups and he had no answer and left. When I called Estes, they give me the run around and make promises that they do not keep. Estes has all of the freight dimensions and weight information prior to scheduling for a pickup, so why is it that their trucks cannot accommodate a pickup? It makes no sense to me.
Shipment Details
Origin:
Garden Grove, California 92843
Pickup:
Late
Destination:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0