Jason, we sincerely apologize for the supposed lack in communication throughout your transport. I don't feel that this situation merits a zero star review on our service. Our record speaks for itself. Clear communication between clients and carriers is always important to us; but we don't believe that a hard working carrier should be criticized if he doesn't speak Perfect english. I personally screened the carrier that was chosen for your transport. They have a 99.3% rating over a 4 year period in which they have been operating 12 trucks. They are a quality company, with an impeccable service record, just like Envision. This transport occured during the week of Thanksgiving, which is one of the busiest times of the year. After we spoke I always made contact with the carrier, requesting that they call you directly before arrival. I apologize if the driver did not call you immediately. In the end, your carrier might have lacked on the communication side, but your new CL500 arrived safely. Thank you for the opportunity to assist you. We do hope you will consider us again in the future. Thank you for the feedback. _- John Andrews - President, Envision Auto Relocations Inc.