Review Report Review
Hard to Contact

Vivian Submitted this review about EZH Inc.
Review made Live: 1/25/2015 11:39:00 AM
I went through this company because I was working with Amerifreight in placing my order. They told me EZH Inc. would be picking up my vehicle and gave me their contact information once the order was placed.

Contacting the carrier was difficult. It created concerns, but they pulled through for me in the end. They had four different numbers to contact and I would always need to go down the entire list each time. I've left voicemails and had to call again later in the day when I got no replies. Because it was difficult to get a hold of the carrier, I grew skeptical in the beginning of the process. They did apologize and say that their phones were being weird and some calls were actually not getting through for them. But they never have returned my voicemails either so not sure how often they check them.

When it came to the morning of scheduled pick up, the driver was late. I was told nothing until in the afternoon, after I had tried a couple times to reach them in the morning. No returned calls until later in the day. It would have been nice if they had given me a heads up if they were going to be late because I was at home waiting until 1pm. The driver was late due to technical problems, which is understandable since things happen. It was nighttime when they finally came to pick up so it was hard to inspect for scratches on my vehicle, but they still did a thorough job.

They were nice and willing to work with me in general such as complying with my requests of a phone call an hour before pickup and delivery arrivals. Towards the end of the process, it got easier to get a hold of the carrier company. I checked in with them midway through the week to get an update and was happy to find it easier to get a hold of them. The driver contacted me two days before his estimated arrival and I asked to get a heads up as I would be at work in the day time. He said he would arrive most likely by Wednesday evening or Thursday the latest. There was no communication come Wednesday and I figured he was arriving Thursday. Come Thursday evening and there was still no contact so I was concerned again. A little before midnight, I finally got a call and the driver said he was across the street in a lot. What happened to the heads up?
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940069987-CZ
Quote or Order Cost:
$870