HORRIBLE

Patrick Submitted this review about EZ Auto Carrier Inc.
Review made Live: 4/19/2011 5:56:00 PM
Josefina is fine when you are first booking a vehicle pick-up. Very nice, she even told me that my deposit would be refunded if they are unable to pick my truck up! Well she has lied and apparently I am not the first. When I booked, she asked me if my truck was taller than 9', I told her no because it isn't (it's just under 7'). The driver showed up and said he couldn't haul it because it was too big. No problem, right? I called Josefina and told her that I needed a refund since she told me it would fit and it wouldn't, and that I was just going to drive my truck instead of driving in our other vehicle with my wife and 2 year old son. I have been told by Josefina on numerous occasions that she would refund my money, and has not. Now they will not answer when I call and have even resorted to just shutting the phone off when I call. Everyone who has been cheated by this company should do as I just did and go to the Better Business Bureau's website and file a complaint. I'm hoping I will get my $150 deposit back at least.

Company Response
Josefina Hernandez from EZ Auto Carrier Inc. Submitted this response.
Response Date: 3/27/2012 7:48:00 PM
EZ Auto Carrier, Inc., dispatched Patrick Morris order to a trucker that spend over $4.00 per mile to go to pick-up his vehicle to only find out that his vehicle was an over sized F150 with top metal rack that were over 9ft tall. When he call to make the deposit Patrick stated that his F150 was 6ft.Tall with a rack. Our agent, Josefina provided him with a quote for a regular F150 with a metal rack. Our trucker arrived on time and the only reason that the trucker did not load his truck was because it simply did not fit. Commercial carrier's can only carry vehicles that are under 9ft. tall. If, Patrick Morris would had been honest in the first place we would had provided him with a special carrier that was able to transport vehicles that are over 9ft.tall. Truckers are not in the business of driving over 10 or 20 miles not loading vehicles. They want to make money just like any other business. In addition, our agent did refunded Patrick Morris' deposit, even in light of the fact that Patrick made a material misrepresentation about his vehicle. Our trucker's have families too Patrick! Every time customer's like you make a material misrepresentation just to save a couple of bucks it hurt our business. Next time be honest! Honesty Pays Off!