Company Response Review Report Review
Chris Vrahnos

Stephen A Submitted this review about Domestic Auto Transport
Review made Live: 6/29/2010 7:10:00 PM
DOMESTIC AUTO TRANSPORT adventises that they will match any lower offer. I had gotten lower offers from other companies and and sure enough, they matched a price of $975 no problem. A week or two later with no shippers willing to take my shipment for the quoted price I was told that I had to increase the ammount - thanks for the price match! I think they would have "price matched" $1 to sign me up then had me increase to $1400 (what I actually paid - still, actually a fair price though) after waiting for 2 weeks.

The vehicle was delivered on time with no problems.

I did not know until the last minute that I was supposed to personally pay the driver upon delivery rather than use a credit card and actually had no way of doing so as I was out of country. DOMESTIC AUTO TRANSPORT then did me a solid by accepting full payment from me via credit card and paying the driver on my behalf. As of this review (5 weeks later) they have NOT PAID the driver and he is constantly calling me threatening legal action - Thanks for the favor DOMESTIC AUTO TRANSPORT.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Montana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4007757
Quote or Order Cost:
$1400

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/29/2010 7:38:00 PM
Stephen- My sincerest apologies for the way this turned out. Sometimes customers tend to hear only what they want to hear. I feel I did advise from the start that it's not an exact science & the price match was to make you happy-but would likely NOT move the car. You may have also missed the part about payment to the driver upon delivery. Nonetheless, I aimed to fix the misunderstanding (while you were on a cruise) by accepting full pmt upfront & reimbursing the driver. Not sure what the delay is-checking into it. I understand your frustration in all this. I apologize for the rebate delay- but assure you all rebates DO in fact go out. I am also following up & hope to get the carrier taken care of- as he did his part & should not have to endure delays in pmt- no matter the reason. I will keep you posted. Thank you once again for your business & hope you'll still consider us in the future for your transort needs.