Naomi Denham 360 853-2809 naomi@domesticautotransport.com Alexandra, I would like to say I apologize that you feel you did not receive 5 star service during this transport. I would also like to apologize that the carriers lack of communication. However the delivery dates are estimates, and we do explain this that the time of the delivery the carrier provides to us is the worst case scenario. We can not guarantee a pick up or delivery day. There are just to many things that the carrier can encounter during the transport. Thanks again for choosing Domestic Auto Transport.