John@Domesticautotransport.com 360-853-2826 Kimberly@Domesticautotransport.com Zaneta, As far as your review, this is one that I have to disagree with you on. Yes the carrier was delayed but that should be a rating on their service not ours. We did everything in our power to find out all information from the carrier. We spoke with you like 4 times a day providing you with updates. Drivers are subject to delays, and it does state in our terms and conditions: 1. DOMESTIC AUTO TRANSPORT agrees to have vehicle(s) described on quotation shipped on or about the dates requested. DOMESTIC AUTO TRANSPORT will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. DOMESTIC AUTO TRANSPORT does not guarantee a specific pickup or delivery date. 7. DAT does not agree to transport the vehicle on any particular motor carrier, nor in time for any particular event unless client agrees in writing to the extra cost involved with guaranteed pick-up or delivery times. DAT will not be responsible for any loss or damage created by an unavoidable delay. DAT provides you with an estimated pick up and estimated arrival date of your vehicle(s). However the carrier transporting the vehicle(s) is subject to delays due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding delivery times and dates. DAT and the carrier will not be held responsible for car rental fees or any accommodation fees. Here are the dates and times we spoke with you regarding your transport: Nick K at 08/07/2013 03:10 PM - spoke to customer and carrier John S at 08/07/2013 03:51 PM-spoke to customer John S at 08/08/2013 10:26 AM-spoke to customer and carrier Kaleigh at 08/08/2013 02:53 PM-spoke to customer and carrier Kaleigh at 08/08/2013 05:50 PM-spoke to customer and carrier Kaleigh at 08/08/2013 06:48 PM-email to carrier lm for carrier Kaleigh at 08/08/2013 06:54 PM-spoke to customer and carrier Kim at 08/09/2013 07:31 AM-spoke to customer and carrier Kim at 08/09/2013 07:34 AM-spoke to customer and carrier John S at 08/09/2013 09:28 AM-spoke to customer and carrier Kim at 08/09/2013 09:36 AM- spoke to carrier John S at 08/09/2013 09:51 AM- spoke to customer Janelle B at 08/09/2013 11:32 AM- spoke to customer Kaleigh at 08/09/2013 02:12 PM - spoke to customer and carrier Kim at 08/09/2013 02:12 PM- spoke to customer and carrier danielle at 08/09/2013 02:54 PM- lm for the carrier Kim at 08/09/2013 03:03 PM- spoke to customer and carrier Kaleigh at 08/09/2013 06:20 PM - spoke to carrier and customer Kim at 08/12/2013 10:44 AM- spoke to customer about delivery Kim at 08/12/2013 10:47 AM-pulled insurance and emailed to customer Kim at 08/12/2013 12:51 PM- emailed customer John S at 08/12/2013 03:04 PM- emailed customer Kim at 08/13/2013 09:24 AM- emailed customer Kim at 08/13/2013 10:04 AM- emailed customer So please dont make this review look like we were not involved because we were. Every entry above has notes about either speaking with you, calling the carrier or talking to the carrier. As for damage to your vehicle, you told me there was a little scratch on your wheel which you took and fixed the next morning. I sent you the insurance information just in case, even though you told me you did not want it. As for 2:30 in the morning, you told me on Friday night the 9th that you did not care when your vehicle arrived as long as you got it. So when the carrier called you to scheduled the delivery you accepted their time. I told you before your vehicle was delivered that a discount should be provided by the carrier, it is up to the carrier if they provide that, and I specifically asked you if you asked them for a discount and you said no. I am sorry but we do not give discounts because a truck is delayed, we do not have control of their delays. We apologize for the delay the carrier had in NJ and your vehicle was being delivered to NY. Again there is nothing we can do to speed up the process of fixing a big car hauler. We stayed in constant communication with you, so our service in my opinion as well and the Vice Presidents 5 star service for sure. The carrier should be getting the zero star. If we would have provided horrible service, we would own up to the zero star, but unfortunately in this review, we have to state that we do not deserve this one. We wish you luck. -Kimberly