Kristin@Domesticautotransport.com Jessica@Domesticautotransport.com 360-853-2846 Rob, First we would like to apologize if you feel that our service was not deserving of a 5 star review. Your order was placed on the 4th of June, with the first date for available pick up of the 16th. You were contacted on the 12th with an update. Typically you are contacted with in 5 days of the first date your vehicle is available unless we have a carrier before then. Your vehicle was assigned to a carrier on the 13th for a pick up of the 17th, at that time you spoke to Kaleigh and Kristin about the carrier information. On the 16th you spoke to one of our dispatchers Jocelyn and she took care of you Your vehicle was picked up on the 17th. Jessica was your customer service representative and Kristin was your account representative, but based on what I see in the notes, everyone helped from our office which is always ok if your contacts are not available. As for the glove box, the driver did call us and tell us it was open at delivery but he never opened it, so it may not have been latched all the way. It was closed when he picked up the vehicle, but we have checked in with him about that. So for the lack of communication, based on what I see, you spoke to numerous people in our office about your shipment, it may not have been your representative, but you were in contact with Domestic Auto Transport and you were taken care of. But thank you for the feedback. Kimberly Freiley Manager- Domestic Auto Transport 360-853-2814.