Company Response Review Report Review
kimberly 360-853-2814

Matthew Kivel Submitted this review about Domestic Auto Transport
Review made Live: 5/22/2013 12:41:00 AM
My experience was overall pretty good, however a major problem occurred. My original driver canceled on me and I was not informed of this. It was claimed that I was but I was not, whether that was an accidental mistake by the company, or a lack of paying attention, I am not sure. I think that it was an error so we will go with that. After the mistake was exposed this company worked closely with me to find a new driver. It only took them about 12 hours to find me two new carriers, and I was able to get my car shipped shortly after the problem was exposed.
Although there was a mistake with the original transport the company their quick recovery made me feel confident in the agency, and would make me suggest them to others seeking to transport their cars.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3000529
Quote or Order Cost:
$1525

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 5/22/2013 10:26:00 AM
Kimberly@Domesticautotransport.com 360-853-2814 CALL OR EMAIL ME ANYTIME FOR A FREE QUOTE Matthew, Thank you so much. I do want to apologize for the first carrier cancelling. Sometimes some things are just out of our control, but I was happy we were able to secure another carrier so quickly. Please let me know if you need anything else. Thank you again.