nikki@domesticautotransport.com 360-853-2817 Francis, Thank you for the review. First of all, working through a brokerage company assures that you are assigned to a licensed, bonded and insured carrier. If you work directly with a carrier there is no guarantee that they are a reputable company or that they are insured. Before dispatching your vehicle we do our research and we have a signed contract with them. We do not assign you to any random company. We found you a carrier that was reliable and trustworthy. Our fee is strictly for these purposes. Plus we do not charge anything until we have assured pick up of your vehicle. I am glad you had a good experience. Good luck on your next shipment. Best, Nikki