Company Response Review Report Review
Shipping car Colorado to Virginia

Brian Submitted this review about Direct Express Auto Transport
Review made Live: 6/1/2020 3:14:00 PM
The driver showed up, said his truck was full and left. So here I am on a 3 day weekend with no idea when or how my vehicle I purchased is going to get here. Quick to take the deposit when the driver was assigned, but no after hour help.
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 6/3/2020 4:29:00 PM
We are sorry customer Brian is dissatisfied and more than just a little disingenuous. True the first carrier assigned arrived on Memorial Day weekend and decided he could not fit Brian's VW Bus. Bummer. However, we responded to Brian immediately via email over the holiday weekend and assigned a second carrier the first day back (Tuesday), who successfully delivered his VW Bus yesterday. But Brian disingenuously does not mention that, does he? We wish Brian well.