Company Response Review Report Review
Edgar

Courey France Submitted this review about Direct Express Auto Transport
Review made Live: 8/28/2017 10:56:00 PM
The company that Direct Express Auto Transport linked me with was Edgar P Transport and I only had two instances where Edgar P and Direct Express were unprofessional. 1) Upon arrival in Florida, the driver was an hour late and he signed my car over to someone I did not give him clearance to drop it off to. He did not notify me or check with me beforehand. 2) My review of Direct Express as a whole is that customer service was good until I called to place a complaint about Edgar P Transport. I was in the midst of explaining the situation to a customer service representative when she hung up on me. The experience was quite stressful due to the lack of communication and professionalism.
Shipment Details
Origin State:
Michigan
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
186202
Quote or Order Cost:
$685

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 8/29/2017 1:43:00 PM
We are sorry customer Courey France is annoyed. We notice Courey France received her vehicle three days after it was made available. That is outstanding service Ms. France. And that was a dropped call Ms. France. The representative you were speaking to (we looked it up) is unflinchingly polite. As for the driver, Ms. France, an hour late is kinda normal in the trucking business. We wish Courey France the best of luck.