Company Response
Mike Rupers from
Direct Express Auto Transport Submitted this response.
Response Date: 4/3/2017 8:42:00 PM
We are sorry customer Patricia Gilliland is dissatisfied with the service. Ms. Gilliland cancelled her order after only six days and did not want to hear that few drivers were able or willing to pick up her huge 2012 - Chevrolet - Silverado 1500 Double Cab Long Bed and take it from upstate New York to remote Boaz, Alabama. The dealership she bought it from was pressuring Ms. Gilliland to get it off their lot, and Patricia wanted Rush service for Standard pricing. We are not at all surprised she is venting here, but we wish her well anyways.