Company Response Review Report Review
Not treated like a paying customer. Sad.

Customer Submitted this review about Direct Express Auto Transport
Review made Live: 5/19/2015 6:57:00 PM
Unhappy.

Dodge Caravan Sport was assigned to St. Louis Transport for pickup on 05/15/15 by DIRECT EXPRESS AUTO TRANSPORT. This is a RUSH order for a RUSH price.

St. Louis Transport would not answer the phone promptly. Had to call several times. St. Louis Transport gave an proximate pickup time of 1:00 AM, 05/16/15. Vehicle was actually picked up between 1:00 PM and 2:00 PM on 05/16/15.

I called St. Louis Transport several times to know the time of delivery. Vehicle was likely to be delivered by mid day 05/17/15. I reached St Louis airport around 12:30 PM, 05/17/15. I called St. Louis Transport and came to know that the delivery truck had developed a problem. St. Louis Transport told me I could come to pickup the vehicle behind the Walmart in Wentzville, MO, if I wanted it now. I had to spend approximately $70 on a taxi from St Louis airport to a Walmart in Wentzville, MO.

After reaching the Walmart I frantically called St. Louis Transport to locate the truck with my vehicle. Not once did St. Louis Transport answer the phone. I had to ride around, in taxi to find the St. Louis Transport truck and my vehicle completely unattended behind Walmart. I had to let the taxi go to avoid waiting charges. I stood in front of the St. Louis Transport truck for about 20 min with my suitcases. This was an isolated area. Once in a while a car would drive by the. People in the cars looked at me and my suitcases standing near the truck. Later the person from St. Louis Transport showed up.

Upon his arrival, I expressed my inconvenience due to him not answering the phone. He told me "that is alright".

Below is one of the text messages from St. Louis Transport to my cell phone, after I reached the airport around 12:30 PM and after St. Louis Transport text-ed me the location of my vehicle (behind Walmart):

"Please hurry....I am to collect $450 in cash"
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Missouri
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
151650
Quote or Order Cost:
$609

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 5/19/2015 7:47:00 PM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Ashok Avvaru is dissatisfied with the service. We are actually very impressed that St. Louis Transport picked up Mr. Ashok Avvaru's Dodge Caravan in Irving, Texas and was anywhere near O Fallon, Missouri 24 hours later to deliver it. That is better service than the Rush Rate is ever designed to give. Outstanding! Of course Mr. Avvaru's missive here proves the adage, "No good deed goes unpunished." We will speak to the driver about better communication, but otherwise a nice job for a customer who expected to step off a plane and into his car. That is unlikely to ever happen, folks. We wish Ashok Avvaru lots of luck in all his future endeavors.