Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Susan Cejka is dissatisfied with the service. We informed Ms. Cejka twice at the outset that we cannot guarantee delivery dates, especially to Utah, which was stated verbally and in email confirmation. She cancelled after we assigned a driver, and so we refunded her deposit. We actually have one of the best success ratios in the industry. We wish Susan Cejka lots of luck in all her future endeavors.