Company Response Review Report Review
NEVER SHIPPED MY TRUCK!! STAY AWAY!! FULL OF LIES!!!

FREDDEE B Submitted this review about Direct Express Auto Transport
Review made Live: 1/23/2012 8:40:00 PM
OK HERES MY STORY TO LET EVERYBODY KNOW HOW I WAS SCREWED BY THIS COMPANY. OK LOOK I BOUGHT A TRUCK IN INDIANA BEFORE CHRISTMAS TIME AND I BOOKED WITH THE SHIPPING COMPANY ON 12-27-2011, THEY SAID THAT THEY WOULD PICK MY TRUCK UP ASAP LIKE THE NEXT DAY, I CALLED THE NEXT DAY AND THEY TOLD ME THAT THEY WILL PICK MY TRUCK UP WITHIN A DAY OR 2 SO I TOLD THEM OK I NEED IT MOVED ASAP BECAUSE I PAID FOR IT AND I WANTED IT MOVED ASAP. NEVER HEARD ANYTHING BACK FROM THEM AFTER THAT SO I THEN EMAILED A FEW TIMES AND DIDNT GET A RESPONSE SO I CALLED AGAIN ON 12-30-2011 AND ONCE AGAN WAS TOLD THAT IT SHOULD BE A DAY OR TWO I FELT THAT I WAS GETTING THE RUN AROUND ON THE TRUCK GETTING PICKED UP BUT SINCE I HAD ALREADY PAID I FIGURED I WOULD WAIT IT OUT. AFTER EMAILING AND CALLING AGAIN I DIDNT HEARD FROM THEM UNTIL 1-9-2012 WHEN I WAS TOLD THE CARRIER WAS GOING OUT TO PICK MY TRUCK UP. THE GUY I HAD BOUGHT THE TRUCK FROM WAITED UP ALL NIGHT FOR THE GUY TO SHOW UP SO HE COULD GIVE HIM EVERYTHING HE WOULD NEED FOR THE TRUCK BUT THE GUY NEVER SHOWED UP, THE NEXT DAY THE GUY I BOUGHT TRUCK FROM GOT A CALL FROM THE CARRIER AND THE CARRIER TOLD HIM TO FIND SOME OTHER SHIPPING COMPANY BECAUSE THEY ARENT SHIPPING MY TRUCK, I THEN CALLED INTO THE MAIN OFFICE AND THE LADY TOLD ME THAT THE GUY WAS LYING AND THE CARRIER WATIED ON HIM ALL NIGHT AND HE EVEN STAYED OVER NIGHT IN INDIANA WHICH WAS A LIE BECAUSE HE WOULD HAVE PICKED TRUCK UP. SHE THEN TOLD ME THAT THE CARRIER ALREADY LEFT THAT PART OF TOWN AND I WOULD HAVE MY TRUCK PICKED UP THAT NIGHT WHICH WAS ANOTHER LIE BECAUSE IT NEVER GOT PICKED UP SO I THEN CALLED THE NEXT DAY AND SHE SAID I WOULD HAVE TO WAIT FOR ANOTHER CARRIER TO GO OUT THAT WAY FOR MY TRUCK SO IT COULD BE A FEW MORE DAYS. I TOLD HER I FELT I WAS GETTING THE RUN AROUND AND I HAD ALREADY WAITED ATLEAST 10 DAYS OR MORE AND SHE SAID THAT SHE PUT SOME MONEY BACK ON MY CARD AND UP THE PRICE SO A CARRIER WOULD GO OUT THERE QUICKER WHICH NEVER HAPPENED EITHER. I THEN SENT THEM AN EMAIL ON 1-15-2012 BECAUSE I STILL NEVER HEARD FROM THEM AN I SIMPLY ASKED "WHEN WILL MY TRUCK BE GETTING PICKED UP? I HAVE BEEN BEING TOLD THE NEXT DAY THE NEXT DAY THE NEXT DAY FOR SOME TIME NOW" THEY THEN GOT BACK TO THAT EMAIL AND TOLD ME THAT IT WAS NONSENSE AND THEY DIDNT KNOW WHEN THEY WOULD GET IT. AFTER THAT THEY TOLD ME " OBVIOUSLY YOU ARE CHOOSING NOT TO UNDERSTAND WHAT YOU CLEARLY UNDERSTAND, THEN THEY TOLD ME THEY ARE CANCELING MY ORDER AND ARE NOT SHIPPING MY TRUCK ANYMORE. WHEN I GOT THAT EMAIL I CALLED THE MAIN OFFICE AND TALKED WITH THE LADY AND ASKED HER WHY SHE CANCELED MY ORDER SHE SAID BECAUSE THEY ARE TIRED OF ME CALLING IN AND EMAILING THEM, I TOLD THE LADY THAT I KEPT CALLING AND EMAILING BECAUSE NOBODY WANTED TO LET ME KNOW ANYTHING AND SHE SAID THAT THEY DONT HAVE TIME FOR ME AND SHE HUNG UP ON ME. I CALLED BACK AND ASKED WHAT KIND OF BUSINESS ARE THEY RUNNING WITH A LADY LIKE THAT AND I ASKED WHY THEY DIDNT TELL ME ABOUT NOT PICKING MY TRUCK UP FROM THE BEGINNING INSTEAD OF CANCELLING ME AFTER ALMOST A MONTH AND A HALF AND SHE SAID BECAUSE THEY DONT HAVE TIME FOR ME AND I KEPT BOTHERING THEM.AFTER ALL THE BULLSHITTING AROUND THEY DID WITH ME I HAD TO GO WITH A DIFFERENT SHIPPING COMPANY AND I ENDED UP GETTING MY TRUCK WITHIN A DAY, I STILL NEVER GOT MY MONEY BACK FROM THESE PEOPLE THEY BEAT ME ALL AROUND IN THIS DEAL. I AM JUST LOOKING OUT FOR EVERYBODY ELSE SO YOU DONT GET THE RUN AROUND LIKE I DID OR GET BEAT OVER THE HEAD ON THE DEAL... PLEASE BE AWARE OF DIRECT EXPRESS AUTO TRANSPORT THEY DONT HELP YOU AT ALL THEY JUST GIVE THE RUN AROUND AND LIE THROUGHOUT THE WHOLE TRANSACTION BECAUSE THEY ALREADY GOT MONEY....
Shipment Details
Origin State:
Indiana
Pickup:
Never
Destination State:
New Jersey
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
118788
Quote or Order Cost:
$680

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 1/25/2012 8:26:00 PM
Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Frederick Bertele is dissatisfied with the service but his pickup contact in remote Richland, Indiana did not respond to our driver, so after spending the night he moved on. We wish Mr. Bertele lots of luck with all his future endeavors.