Company Response Review Report Review
My Camaro Move

Larry Submitted this review about Direct Express Auto Transport
Review made Live: 9/17/2011 1:33:00 PM
I was never confirmed a pick-up time. The driver did show up, but it was at an inconvenient time.

Driver didn't know to collect money at destination. Company called me three weeks later asking for a check.

Overall my car was delivered fine, but the event was poorly coordinated
Shipment Details
Origin State:
California
Pickup:
Early
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Ashley-Bo
Quote or Order Cost:
$400

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 9/18/2011 8:23:00 AM
Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. Customer Larry Gozrulak is right, the driver we assigned did not do things in an organized and proper way, which is why he will not be hauling for us anymore. We apologize to Mr. Gozrulak for any inconvenience and wish him lots of luck in all his future endeavors.