We booked Boone on 6/28 and dispatched to a carrier that met all of our specs on 7/13. What Boone didn't mention is that the vehicle is a 1948 CK1500 PU truck, a big truck. In addition his destination was Oak Harbor WA (Google map it 98277) on a finger island a stones throw away from Canada on a rural road. We sent the carrier info to him on the dispatch date , including the drivers cell # and called him. The expedited shipping was done for the pricing not time, as this is what the transport needed to move this type of vehicle to this location. The driver asked for additional funds and Boone agreed. Not sure where this went south in Boones mind. I think we did a good job all factors considered.