Company Response Review Report Review
bad to no communication.

Vincent Submitted this review about Direct Auto Transport Inc.
Review made Live: 9/1/2011 9:35:00 PM
First spoke to Carlos with a quote of $ 635.00 Car was to be picked up around July 25-27th. Carlos called constantly to get the bussiness but then we were forwarded to a dispatcher.(Friendly at first but turned rude and uncaring later). We were leaving for Tenn. on July 28th so the car had to be picked up no later than the 27th. We called and called in a panic and finally the day before they called and found a driver. (By the way, the cost jumped up to $ 685.00) They sub contracted another company by the name of Exotic Auto Transport. Another horror story!! Car was late, had oil spilled on it and inherited a new small dent on the hood. If you care for your car, research some more and do not use these companies. In short, it's the same story- they'll hound you to pick them, promise dates, etc. Only to not return calls and shed the courteous manners. PS-I paid for "Priority Service" but got none. A total joke. I intend to contact certain authorities about this. Feel free to read my review on Exotic Auto Transport and contact me by email if you'd like.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
635.00
Quote or Order Cost:
$685

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Jim Winters from Direct Auto Transport Inc. Submitted this response.
Response Date: 9/2/2011 2:50:00 PM
LET ME CLARIFY THIS WHOLE BS. VINCENTS PRICE WAS ALWAYS $685.00. His p/u date first available was 7/27, we had a carrier 7/26, on time for the exact cod we quoted. . Exotic auto transport met all of our requirements, 98.6% rating, in business since 2005, and current insurance with all the correct limits. The problem stems from damage, which he never called us about, we could have supplied all the info he needed. We performed our service exactly as promised! This guy obviously needs to get to a anger management class fast!