Company Response Review Report Review
Unreliable 3rd party

Peter Submitted this review about Direct Auto Transport Inc.
Review made Live: 8/22/2011 7:11:00 PM
Nice people. The problem is they used UNRELIABLE 3rd parties to move my vehicle. The original pickup was three days late due to a broken truck axle. OK, things happen. Then I found out my car was going to be warehoused until the big truck gets around to picking it up. Another broken axle on the transport truck so the car sat for a week. Two broken axles on two different trucks? BS! My wife had to rent a car in Arizona which increased my total costs by $300. The car finally did arrive a week late in one piece and nothing stolen. Direct Auto farmed it out to a company called A Unique Transport out of California. Don't ever use them!
The bottom line is this...Had I known that the company I hired (Direct Auto) was not going to use reliable truckers to move my vehicle I never would have hired them.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Carlos
Quote or Order Cost:
$1050

Company Response
Jim Winters from Direct Auto Transport Inc. Submitted this response.
Response Date: 8/23/2011 3:09:00 PM
Peter we do apologize for the inconvenience you experienced. We do our research on any carrier that we use. We have used this carrier in the past. They have been in business since 2005 and during that time they have also maintained a 100% rating, it doesn't get any better than that. Unfortunately these things do happen in this industry and these are the acts of god that no one can for-see. Once again we do apologize on behalf of the actual carrier for your unpleasant experience.