Matt
Submitted this review about Dependable Auto Shippers Review made Live: 10/2/2015 12:15:00 PM
While our experience with scheduling, getting quotes, and initial set-up and payment was great - 5 stars, our car was delivered with damage. The customer service from post drop off has been about the worst I’ve ever encountered. DAS has a technicality to account for everything. Example: “Though you say your license plate was ripped off during transit, causing loss of plate, plate mount and various points of damage to the bumper, there is no proof that you had a plate on the car at the time of pick-up, so we must deny that part of the claim.” On top of it all, we’ve had periods of multiple weeks in which our emails and phone calls were not returned. After a 20 minutes phone call after not hearing from them for 5 weeks, I was told that talking to me on the phone was “bending over backwards” for us. Isn’t talking to customers on the phone normal service for a customer service rep? Very frustrating experience at best. Zero compensation for damage.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46385090
Quote or Order Cost:
$1922
Car Condition
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