Company Response Review Report Review
Worst experience ever!

Melissa Submitted this review about Dependable Auto Shippers
Review made Live: 10/23/2013 4:08:00 PM
I used DAS terminal to terminal to ship my car from CA to FL. I was moving for college and my boyfriend and I did not have a lot of money to begin with. Long story short, we were told our car arrived in Fl and went to pick it up and it had not arrived. It took them over 45 days to get the car to FL from the time we dropped it off in CA. We had to change our flights, stay on friend's couches, get a rental car and ended up spending an additional $700. What made it so frustrating is that we couldn't plan for anything because people from DAS customer service started hanging up on us and ignoring our calls. If you want to be treated like cockroaches use DAS. I even e-mailed someone from the company to tell them my story and how disappointed I was in their customer service and was still ignored. Please do not let them handle your car if you're moving! Please do not hesitate to e-mail me for further information. If I could afford billboards and commercials to warn other people about DAS so no one has to experience what we went through, I would!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
45454730
Quote or Order Cost:
$800

Company Response
J Krueger from Dependable Auto Shippers Submitted this response.
Response Date: 10/29/2013 12:26:00 PM
We are so sorry to hear of your negative experience in using our service. DAS ships approximately 100,000 vehicles per year. Regrettably, there are rare occasions when a shipment does not go as planned. Through internal process review and listening to the feedback of our customers, we are constantly working to eliminate service failures that may effect each and every customer. Again, our sincerest apologies from all of us at DAS.