Review Report Review
Poor Service and Irresponsible Treatment

Kathleen White Submitted this review about Dependable Auto Shippers
Review made Live: 8/16/2013 5:27:00 PM
We contracted with Dependable Auto Shippers to move two of our vehicles from Virginia to Colorado.

They moved our 2001 BMW Z3 for which we paid extra to have the vehicle shipped in a closed container and top loaded to minimize damage. When the vehicle was finally delivered to our new home, not only was the vehicle NOT top loaded, but it was wrapped in plastic. We soon learned why... the vehicle had been placed under another vehicle which leaked oil on the convertible roof. Not only did Dependable (who is not so dependable) not take responsibility for not top loading the vehicle, they refuse to refund the approximate $150 extra for the top loading, they refused to make any restitution for the repair of the convertible top. I now have a vehicle whose value is seriously reduced due to their negligence and mishandling.

For the 2005 Honda CRV, they took over 1 month and numerous telephone calls to find out where our vehicle was and get a date for delivery. No one could ever tell us where the vehicle was let alone when the vehicle would be delivered. The customer service representative would blame the delay on the dispatchers but could not get any specifics on the vehicle whereabouts. We could not get any information on our vehicle until we demanded to speak with a supervisor. Finally after 1 month, the vehicle was delivered.

I DO NOT recommend Dependable Auto Shippers for any vehicle move whether down the street or across the country.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
45414876
Quote or Order Cost:
$3500

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged