Lies and repeatelyd missed delivery dates
Gary in Oregon
Submitted this review about
Daily Direct LLC
Review made Live: 10/4/2011 2:09:00 PM
WOW - wish I had been aware of all the issues created by the incompetence and outright lies by HaulBikes.com representatives BEFORE signing a contract with them!
My sad and frustrating experience is an EXACT duplicate of many others here - buy an Ebay bike, TRY to hook up with what APPEARS to be the best transporter - and it all goes downhill from there! In my own case, after *4* missed dates for shipment and delivery, I have YET to receive my bike - and the LATEST stated delivery date will be a full TWO MONTHS from the date my shipping contract with HaulBikes was signed!
As my Emails to HaulBikes states below, since Ebay provides them and suggests/endorses their business, and undoubtedly share in some way PROFIT from the business their endorsement generates, Ebay themselves should ALSO share to some degree in the frustration and expense these incompetent liars create! Ebay has a strong rating system in place for buyers and sellers - why not a similar open and visible performance rating for the transporters THEY openly endorse and support?
I guess we all really KNOW why they don't...
After *3* missed delivery dates for my bike - and a full MONTH after the signed contract and yet ANOTHER stated new delivery date, I Emailed HaulBikes the following message:
"A bit of history regarding the attached contract which was accepted, signed, and returned to you over a month ago...
At my request, delivery was delayed until the 19th of September due to other personal commitments that made it impossible for me to be here for earlier receipt of the motorcycle - I appreciate that delay. HOWEVER, once I returned and have been ready for delivery, I have in several telephone conversations, been given another several rough delivery dates - one for the 19th, as previously agreed, then "somewhere in the period of the 19th to the 26th", and now, that the actual date the truck LEAVES your end will not even happen until the 26th of September, with another week or 10 days for arrival and delivery!
OBVIOUSLY, I'm a bit frustrated, and several issues become apparent - one is that since this is an eBay item being transported, and I have NOT been able to physically inspect it's condition, I have only 45 days to challenge the purchase if the bike is not as represented - and THAT opportunity will expire as of about October 1 - undoubtedly while the bike is still somewhere between your end or mine - assuming it has even yet LEFT your end!
Another issue, is how and where the bike is being stored and handled in the lengthy time that has elapsed since you picked it up over a month ago - is it secure from theft, weather, and associated damage? This bike is nearly 30 years old - has many irreplaceable parts, and YES, I AM concerned!
Point of all this is, I need to either be assured that indeed, this shipment WILL leave your end NO LATER than the 26th of September as promised, and that it IS well stored and handled during the long wait and travel - or else, I will request my shipping price be refunded, and I will arrange for another shipper to deliver it.
Please respond."
I quickly received an Email from Shelly, stating:
"Hi Gary,
We will be getting your bike out to you at the end of the week, and I will give your delivery date at that time. Again I apologize about the delay.
Shelly Kueny"
It should be noted that at the beginning of the HaulBikes contract, I had arranged that actual delivery be made on or as near as possible to the 19th of September, 4 weeks later - an agreement that SHOULD have give HaulBikes a WIDE enough window of shipping to be able to hit the target date quite closely - or at LEAST have a solid date established when shipment and deliver WOULD be accomplished - that clearly was NOT the case in my situation!
My reply:
"Shelly, I believed you when you told me to expect delivery on the the 19th of September, as we agreed in the original contract - and I still believed you when you next told me delivery would be "sometime between the 19th and the 26th" - neither of those happened, and I was next told the truck would not even LEAVE your end until today, the 26th - and obviously, THAT will not happen either - and NOW, you expect me to believe yet ANOTHER delay, the END of this week?
WHY should I now believe you after being mislead and lied to *3 times* already?
How stupid do you think I am?
How many times do you think I'll swallow and accept yet ANOTHER weeks delay in shipping - and the additional week to 10 days for travel?
If you called, and told ME that delivery would happen the next day, and *I* put YOUR driver on hold for a week - or month, YOU would have ALL SORTS of penalties, and NOT accept even a single day's delay to unload my delivery - WHY do you think MY time is so worthless and unimportant that you can so freely keep me dangling from one lie to the next - do you REALLY think all I have to do, is SIT here week after week WAITING for you to finally start your truck down the road?
I understand the logistics of your business - and that you can't provide a precise day and hour of delivery - but GOD, YOU can't seem to even predict the MONTH - and NOW, I'm even doubting you actually know the YEAR it will ship!
This next Friday, the 30th is absolutely IT - either that bike ships, or I DEMAND full refund of my contract price, and I will immediately arrange for another shipper, Following that, I will file a complaint with the PUC and ICC, and as widely as possible thru Internet boards, make my experience with your company known and warn all possible to avoid you like the plague.
You've jerked me around for the last time, now, eithet PRODUCE, or refund my money - YOUR CHOICE!
NOW, after all that, here's the LATEST stated delivery date:
"Hello,
I just wanted to update you on the status of your shipment, order P27510. Your bike has been assigned to be delivered between October 15-17. The driver will contact the delivery location the day before delivery to make more specific time arrangements. Please let me know if you have any questions. Thanks!
Shelly Kueny"
Keep in mind, the shipping contract was signed with HaulBikes on AUGUST 18 - nearly a full 2 MONTHS prior to what is now the claimed date for arrival of my bike! ALSO keep in mind that the first *3* of the dates covered, statements as to "delivery" were supposedly just a few days AFTER those statements, even though the bike was STILL a short distance from where the HaulBikes rep was SITTING, and could not POSSIBLY be loaded up and transported the 2000 miles from their end to mine on the date being stated! The HAulBikes rep didn't even know WHERE the bike was as she was promising a new (lying!) delivery date!
My suggestions at this point - if necessary and possible, AVOID HAULBIKES.COM for ANY transport, you might have to pay a few $$$ more for a REPUTABLE hauler - but the possible LACK of having to deal with lies, incompetence and WAY excessive delay in receipt of your bike will be well worth it!
And, finally, since Ebay endorses the HaulBikes business - a fact HaulBikes openly and proudly brags about on their web page, those with bad experiences with HaulBikes should hold Ebay's feet to the fire with well stated and documented info as to the issues created by the transporters Ebay themselves put forward as suggested and endorsed haulers!
PROFIT and learn from our experience - AVOID HAULBIKES.COM LIKE THE PLAGUE!
