Company Response Review Report Review
Knowledgeable

Fred Wheeler Submitted this review about DIY Transport Inc.
Review made Live: 1/11/2016 8:32:00 PM
I am overall satisfied with the transport. The broker did a good job in communicating- however, there was confusion when the pick up was 2 days late. Insufficient communication- mostly with the transport side, who was not fluent in English. I've had two vehicles transported before, so I know the process. Of course, my vehicle arrived with no damage.
I gave a 3 day window for pickup. The pick was 2 days late after the window. From there on, I had to initiate the calls for status or a delivery date. With late pickups, I think customers deserve better communication. Texts would have been fine.
Shipment Details
Origin State:
Colorado
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6030346
Quote or Order Cost:
$730

Car Condition
  • Vehicle was dirty
Company Response
joseph from DIY Transport Inc. Submitted this response.
Response Date: 2/4/2016 2:42:00 PM
We appreciate your feedback and will use this information for future clients to become more efficient. We are pleased to hear that your vehicle arrived safely. We look forward to working with you again.