Dear Jens, We are terribly sorry to let you down. We always try to be responsible when it comes to pricing and timeframes. Unfortunately, sometimes we can not foresee all the issues. We sincerely apologize for this situation and for making you feel this way. We do not reject our responsibility for the issue you had with your shipment and will make sure to investigate it even better in order to improve our services. Thank you for your honest feedback and have a wonderful day!