Dropped our Van off at the port in Honolulu on June 9th 2009. Was told it would arrive in Louisville Ky by cross country by 3 July 2009. July 6 2009 started calling and emailing Cross Country Auto about the where abouts of our van. No answers to our emails or phone calls. On10 July 2009 called Matson, the company who shipped the van from Honolulu to California for Cross Country Auto to pick up. They informed me that the van arrived in Cali on 19 June. After 4 days of no activity they contacted Cross Country to ask them when they were going to pick up the Van on 22 June 2009.
Cross Country never returned their phone calls. To make matters worse since they didn't pick up the van it has started to accumulate a storage charge at the port which by July 13th 2009 was $285.00. FINALLY got through to Cross Country on the 13th of June. Benjamin Montoya seemed "shock" that the van was not in my possession and they would "return" my call. The next day they call me and tell me the van is still in Cali and they now can't pick it up because it has a "storage" charge accessed on it by the port. So I tell them thats not my problem. they failed to keep track of the van I was paying THEM to deliver they should pay the charge and get my van to me. They informed me that they couldn't pay that charge because it's not their fault that the van sat there so long, that I should have informed them it was there.
WHAT??? ARE THEY KIDDING ME?? I SHOULD HAVE INFORMED THEM?? And if I didn't pay right then the truck carrying the vehicles east would leave and it may be another 2 weeks until they could get my van to me. After arguing and trying to reason with the woman on the phone at cross country I gave up and called the port and paid the charge so the van could be released to the driver.
After all of that on their website it says and I quote::
"Deliveries on Time We do our very best to make sure every vehicle is picked up and delivered on time. If your vehicle is not picked up within seven days of your pickup date we will refund your money. To ensure prompt delivery, we have back up transporters for each route. We also have a team of highly trained professionals that monitor each load to ensure that it stays on schedule."
So I told them I guess I will be completely refunded when ever my van does arrive because remember, I was supposed to have it on July 3, 2009. It was now 13 JULY 2009 and my van was STILL in Cali. She says No. That don't count. The seven days starts the day they pick up the vehicle. Not the when it was due to arrive to me.. WTF?? I am beside my self right now. Well today is 15 July 2009. Still no Van. well see.
Bottom line:
Im out of the $285.00 I had to pay because of their negligence. Also out of the $200 deposit I paid them at the beginning of this. Also still without my van which I need to get back and forth to work. I work 3 miles away but my wife works 39 miles away and that VERY hard with just one car right now. VERY hard. And I may be out of the remainder of the balance due when it finally arrives here.
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Kentucky
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1645876
Quote or Order Cost:
$1797
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