Company Response Review Report Review
Damaged Auto

James Brock Submitted this review about Cross Country Auto Transport
Review made Live: 5/13/2008 8:06:00 AM
I contracted withCross Country Aujto Transport to ship my 05 DTS Cadillac to Arizona and back from my home in Michigan. They state on the email sent to me that they are "Always insured Full coverage/nodeductible". They subcontracted the move to Star Auto and Boat, Lebanon, MO. Enroute to Arizona, my car that was loaded as the last car on the upper deck was damaged on the rear bumper (it hung over the end of the trailer a couple of feet.). Star promised to have the damage repaired on the trip back to Michigan and make it like new, to which I agreed. The car arrived without the repairs, but the owner of Star told me he had arranged with a body shop in Michigan to repair the car. I could never make contact with the body shop and Star says that their deductible is too high to pay for the repair, so they are not interested in having a body shop in Michigan do the work.

Repeated contacts to Cross Country Auto Transport result in "I'll have someone get back to you shortly". Quick to take the money but hard to get satisfaction from when there is a problem
Shipment Details
Origin State:
Michigan
Pickup:
On Time
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Beth Feldman
Quote or Order Cost:
$1800

Car Condition
  • Vehicle was damaged
Company Response
Luis Molina from Cross Country Auto Transport Submitted this response.
Response Date: 5/13/2008 12:53:00 PM
We have helped James as much as we can.He did sign the Bill of Lading and their isnt much we can do after that.We did explain we have the insurance policy on file and will foward it to anywhere he would like.