Company Response Review Report Review
Very Bad Experience

Cara McQuinn Submitted this review about Corporate Auto Transport
Review made Live: 8/15/2013 9:01:00 AM
Corporate Auto Transport was recommended to me to use by my company's Vice President of Sales as she had a good experience. As such, I did not look for reviews. If I had I probably would not have chosen to use them. When I first emailed Jon, the experience was looking promising as he responded in a timely manner with quotes for our 2006 Volkswagon Toureg. On June 26th, our paypal was deducted the $195.00 for our deposit and was asked what day I would like it to be picked up so I gave Jon a time frame of between June 26th and July 1st. I gave them 6 days to pick up the vehicle so they would have leeway. At that point, all contact from Jon dropped off the face of the earth.

My counterpart in California called me on the July 2nd and told me the car had not been picked up. I emailed and called Jon only to be told he was on Vacation and they would take care of the car. They said that it would be shipped immediately even though it is hard to find a driver the weekend of July 4th. I told them they needed to ship the car immediately as it was already supposed to have been picked up by the end of the day on July1st. Even though the car had not shipped, they made me feel like they had my best interests at heart and were trying to find a driver.

Fast forward to July 8th...I was told by my counterpart in California that the car still had not been picked up. I was livid and immediately called Corporate Auto Transport. I got Tara on the phone who apologized that my car had not been picked up. Apologies at that point, honestly, do nothing to make anything better. I told them they needed to ship the car immediately or I would find someone else. Tara asked me to give them a couple of hours and so I did. She called back saying that they had found a driver and the car would be picked up on July 9th. The car was not picked up on the July 9th as I was told and the car was picked up on July 10th.

Fast forward to July 17th...the car finally arrived. I would not wish this headache on anyone. Avoid Corporate Auto Transport if you value your sanity and need your car in a certain time frame.

Cara McQuinn
Administrative Assistant
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
43994
Quote or Order Cost:
$1180

Company Response
Corporate Auto Transport from Corporate Auto Transport Submitted this response.
Response Date: 10/4/2013 12:25:00 PM
Cara requested her car be picked up the week of the 4th of July holiday which is a big holiday many drivers take time off around. Standard Shipping quotes typically get picked up within 5 business days, on average. Yes Cara hoped for pickup even sooner but we never promised it to her, especially when supply of drivers is low during a holiday week like she wanted. Driver availability is out of our control sometimes. We did not guarantee dates to her, but we did try to meet her requests and her car was picked up on the 7th business day and actually delivered faster than we estimated from the beginning which means in the big picture it was still delivered within the original ESTIMATED timeframe we told her could happen when she placed the order. Any consumer can verify our statements in regards to date expectancies because it's written clearly in ALL our emails and in our contract terms. Although we're disappointed we could not satisfy this customer it was out of our hands to meet her requested delivery date during a holiday week.