Company Response Review Report Review
My Experiance

Cody Adams Submitted this review about Cavalier Auto Transport
Review made Live: 2/4/2016 10:25:00 AM
I originally went with this company because they offered me the lowest quote of 5 companies. Original quote was 1350$. My original order was placed on 22 DEC. I was told it would be 1-7 days until my vehicle was on a truck. I then Called on 29 DEC -this was the 7 day mark. I got a brief update, was told I would receive a call by the end of the day with a more thorough update. Never received a call. Called on 30 DEC -spoke with a very nice woman and I then explained to her what had happened. She apologized and said she will get an update and call me on 31 DEC with an update and work hard on my vehicle. Never received a call. I then attempted to call again on 1 JAN, didn't get an answer due to the holiday. After that I then received a call from Tyra (I think that was her name) who told me I would now be dealing with her and gave me her direct line. Time went on with more calls not returned and no answers to my questions. Unfortunately it was near a month at this point, and it took me being ready to switch companies in order for them to get me on the phone with the owner. Once I spoke with the owner things were much better. I told him I needed the car out here as soon as possible (after waiting a month) even if that meant I paid more then the quote. That same day they offered me a 2000$ option (it was enclosed) which was simply too much for me. At that point it made more sense just to fly home and drive it back. The next day I called again and told them if they can get it done up to the 1600 mark I would be interested if not, I would drive it myself. All of a sudden the next day they had something lined up. After they found a driver, the rest went perfect because the transaction was now in another companies hands. I understand that the 1350$ was just an estimate, but I am dumbfounded that it took me, after a month, to tell them more money is okay, for them to line something up. If these offers came within the 7 day mark I wouldn't expect them to tell me, but near a month, and with how much I told them I was in need of the vehicle, it's surprising it took a great deal of effort on my part to make this happen.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6064
Quote or Order Cost:
$1600

Company Response
Preet Chawla from Cavalier Auto Transport Submitted this response.
Response Date: 2/4/2016 10:43:00 AM
Cody thank you for your feedback. We did offer you the best quote out of all the responses you received. All of our quotes are based off of availability. Every company bases their timeliness off of the average time it takes to move a vehicle on a certain route. However, if there are no carriers running the route at that time, no matter who is working on it, the vehicle will sit until there is a carrier available. In your case it was over the HOLIDAY SEASON. Meaning most of the carriers were off for the holidays. My staff was in and out of the office as well. I apologize if this move took longer than expected. As far as the cost the reason it went up was because the carrier was going out of their way to get your vehicle. They were not planning on going to Connecticut but were willing to go there for the extra $200 you offered (we did not ask you for any more money). As you can see by our total ratings we have excellent customer service and are one of the few companies that truly want to help our customers not just make a buck. I do apologize for any inconvenience this caused you. Call me (Preet) 888-678-7447 x 101 to makes things right on your next transport and I won't charge you a deposit.