Company Response Review Report Review
Lies and put off

Mike Hansen Submitted this review about Cavalier Auto Transport
Review made Live: 5/26/2015 11:59:00 AM
I called and they gave me a quote which was acceptable. I was told they would pick my truck up in 1 to 7 days. After 4 to 5 times of being put off and 2 weeks go by, I told her that I was done and would do something else. A guy then called and told me he would try to solve the problem and would get back to me by 5 pm that day. More lies, that never happened. I finally had enough and bought a plane ticket and flew to Texas and drove the truck back to Iowa. I have never in my life ever been lied to and put off so much. Terrible experience and a lot of wasted time. The only thing this company is good at is making excuses and putting you off. One other funny thing is that the lady said there are no transports going to my part of the world and that same day I saw three transports in my town.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Iowa
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4207
Quote or Order Cost:
$650

Company Response
Preet Chawla from Cavalier Auto Transport Submitted this response.
Response Date: 5/26/2015 12:44:00 PM
Mike we are sorry that you had this experience with our company. We worked hard on your order everyday and contacted you consistently with updates. I personally put in over 150 calls trying to find you truck space. Your pick up location in Texas (Vernon) is an area, as we explained to you, that did not have any other vehicles coming out of going to Iowa for carriers to make a full load. This is why we could not find you a carrier. Any company working on you order would have had the same issue. We did our best and did keep in touch with you and NEVER LIED TO YOU ABOUT ANYTHING! You mentioned you saw trucks in your area but does not mean they were on the route you were, they could have come from anywhere. We did not charge you anything because the carrier had not been assigned. We will always do our best and strive to improve. I truly do appreciate your feedback and am sorry we could not line up a carrier for you.