Company Response Review Report Review
"Potential Customers Beware"

Joe Major Submitted this review about Castle Luxury Auto Shipping
Review made Live: 2/2/2011 11:33:00 AM
Any potential customers beware of this company, they promise the world and deliver nothing. I was contacted thru an e-mail from John Loren; stating that they had a carrier in my pickup area and was ready to pickup my vehicle. I booked with them on 12 Jan 2011 and as of today (1 Feb 2011) no movement. They did however change my credit card a deposit fee of $ 150.00. I am in the process of trying to recover my deposit thru BBB and my credit card company. I decided to use this company because they boost the company is run by a former U.S. Army Veteran and caters to military personnel. I am a recently retired U.S. Army Combat Veteran myself and decided to get them a chance. WRONG MOVE ON MY PART. STAY AWAY FROM THESE FOLKS, they will cause you major heart burn.
Shipment Details
Origin State:
New Hampshire
Pickup:
Never
Destination State:
Louisiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
John
Quote or Order Cost:
$895

Company Response
Susan from Castle Luxury Auto Shipping Submitted this response.
Response Date: 2/15/2011 1:22:00 AM
Mr. Major, We are very disappointed to see your bad review. We would like to apologize to you once again for any inconvenience that has been caused to you. We're still unable to reach you via phone, and hope you at least are able to read our response via the web. We had many options for you Mr. Major, but no contact from you for several weeks. Of course, not being able to get in contact with you, caused us to cancel out many drivers. We are still attempting to contact you Mr. Major! If only your lines of communication were open. We hope you'll one day reconsider using Castle Luxury as we will go ahead and offer you FREE shipping on our part, and will not require any deposits from you, reducing our prices for you $190-$300. Once again Mr. Major we would like to offer you our apologies.