I had arranged nearly 3 weeks in advance of a pick up from FL to CA. I explained to the sales rep that I had a narrow window to work within to get my vehicle picked up as I travel out of state for work. The salesman was knowledgable, courteous and professional, and said that wouldn't be a problem, they have a certain list of drivers they use that are dependable and reliable. So, I went ahead with the down payment. When the day of the transport came, I called to confirm. At that point I was told they didn't have a driver and were working on it and would give me a refund if I liked. I asked if they had known they didn't have a driver, why didn't they tel me a few days in advance? It's now litterally at the last minute in trying to find a transporter. I was transfered to a supervisor, Barbara. She went on to try to arrange some deal which made no sense (the price didn't change, it was just paying the driver the full amount and getting the deposit back). When I stated things just kept getting worse, she said I was a "negative person, don't take it personally". I was offended! I advised I was stating the facts, it had gotten worse, it wasn't personal between her and I. She then proceeded to talk over me stating we are on a recorded line and wasn't going to loose her job because of me. I advised her the recorded line is fine, I am not yelling or swearing or making derogatory remarks. She then said call back when I can speak to her normally and hung up me. Yes, that's right, hung up on me! The picture of unprofessional. So I called back, a dispatcher rep answered the phone who was polite and courteous and stated the supervisor was out of her office. Go figure. So I asked her to just refund my deposit and I'll find someone else. Bottom line experience: STAY AWAY FROM THIS COMPANY. PAY A LITTLE MORE IF YOU HAVE TO , THEY ARE NOT WORTH THE LITTLE BIT OF SAVINGS. CUSTOMER SERVICE IS AS WORSE AS POSSIBLE OUTSIDE OF A 3RD WORLD COUNTRY.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6598-GS
Quote or Order Cost:
$800
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