Company Response Review Report Review
Kimberly Freiley

Chad Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 5/25/2011 2:25:00 PM
Car was picked up after we agreed to a higher price than quoted. The truck driver didnt not pick the car up on the orignial price so after agreeing to a higher price we had a truck pick the car up a week later. Once the car arrived in Hawaii the passenger side mirror had red scuff marks and scratches from hitting something during shipment. There were numerous other scrathces that we found that I believe were from the truck. Also the truck driver did not give us a copy of the bill of laden to show what defects the car had once he picked up the car. So the only thing we have to go by are the pictures we took and the paper work from Matson where they did their inspection at the port in LA. Also, the truck driver tried to say that he only took cash instead of cashiers check or money orders. So after 30 minutes of arguing and calling back to Cascade he finally agreed to take the personal money orders.
Shipment Details
Origin State:
South Carolina
Pickup:
On Time
Destination State:
Hawaii
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6256570
Quote or Order Cost:
$2125

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 5/26/2011 10:12:00 AM
Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 cvs.kimberly@yahoo.com Chad, I'm sorry for the few mishaps with your transport. I do have the information to email you. I wish things would have gone a little smoother for you. I am glad that I was here to help with the funds issue at the beginning. I will get the carriers insurance information over to you today. Thanks