Company Response Review Report Review
Transporting of vehicle

Ronald E. Ross Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 10/6/2010 2:54:00 PM
On more than one occasion I was promised a phone call which I never received. I had to continually monitor the move to find out any information. The pickup was late, the delivery was late and made well after dark. overall, I think the customer service could have been much better.
Brenda was very nice and definitely wanted to do the right thing. Jeff, just seemed not to give a damn one way or another.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6201294
Quote or Order Cost:
$765

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 10/8/2010 6:44:00 PM
~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~ Hi Ron, I have to admit I was caught off guard by your review. We had you scheduled for pick up on your first available date, unfortunetly the driver was delayed and could not pick up until the next day. Sometimes this happens, that is why we give ESTIMATED pick up and delivery dates. You never know what will happen on the road. Now as far as delivery, yes it was later in the day but on the same day that delivery was estimated so I am not sure how delivery was late. I do apologize that you think my customer service was not up standards, but I feel I did everything I could to get your vehicle moving in a timely manor. Thank you for you review Ron and I hope your enjoying Arizona!