Kevin, First of all, we are the broker, so we partner with a trucking company not another broker, which you knew ahead of time as it states in our terms and conditions. Our records show that your vehicle was picked up on the 21st of November, and delivered the 30th. We tell our customer 9-12 days for transit time coast to coast. Your vehicle was delivered in 9 days. They gave you an estimated pick up and delivery date. The driver stuck to his schedule to deliver your vehicle. Your vehicle was shipping during the Thanksgiving holiday week, and your vehicle was still delivered with in his estimated time frame. You were in communication with the truck driver throughout the transit, you have the same phone numbers that we have on file and you were in communication with the truck. We do not need to bombard truck drivers with phone calls, if you are talking to him, then there is no need for us to also check in with the driver as it is distracting to them and you as the customer already knows what is going on with your vehicle. Brandi was in communication is Kevin constantly, and he knew what was going on the entire time as well. There is no way really to cement in a price, because what our company gives is quotes. Your original price was $1490, Brandi explained to Kevin that because you had another company originally looking for you, and they were unable to find a truck, she had to increase the price. Keven accepted. There were no surprises for anyone with pick up or delivery on price. We apologize if things were not as clear as you would have liked them to be. Please refer to our terms and conditions if there is any other questioning of our services.