KATE-360-853-2805-Jeff-We appreciate all of our customers and we work very hard to acomodate all schedules and requests. You were told at the very beginning we would do our best to get a pick up on your preferred date but it was NOT guaranteed. I am sorry we were unable to fulfill your expectations but we certainly went out of our way to do so. You were in the process of moving your home and often unavailable to take a call, I left multiple messages and we played a bit of phone tag, however we were in contact frequently. Our dispatch made an error and assigned you to an open carrier, however, we did offer you an enclosed carrier a few days after that and you turned it down instead choosing the open carrier. We took ownership of our mistake immediately and we gave you a significant discount for your inconvenience (all together your discount was $450.00), ensured both of your vehicles were on top load AND provided you GAP Insurance at our expense for one of your two cars. I am not sure how much more responsibility you expected me to take, but I assure you I took much more responsibility than most other would have. Again, I am sorry you were unhappy with the service I provided you. I do appreciate your feed back and comments, they help me become a better rep to my customers. Kate, katheryne@cascadevehicleshipping.com