Company Response Review Report Review
Way delayed

Brenda S. Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 5/12/2012 10:11:00 PM
Although the customer service in the beginning was great, the experience quickly soured when the delivery of my car exceeded eleven days over the quoted delivery date. I expected to be ten days without my car, instead I was left stranded without it for three weeks.

Granted, obstacles are bound to occur while in transit, and I was willing to accept this; however NO ONE CONTACTED ME to let me know about the delays! I received not a single phone call from anyone and was left to think the worst had happened to my car.

When I was sealing the deal with Cascade Vehicle Shipping I was ready to give them a rave review, but after what happened with my car while in transit I cannot in good conscience do this.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6450187
Quote or Order Cost:
$982

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 5/14/2012 12:55:00 PM
Brenda, I am sorry for the delay, I contacted you the moment that the we found the engine for the transport failed and had to be replaced. At that time you stated that you understood and were ok with it. I did in fact give you several phone calls to updated you though you and your daughter. Again I am sorry for the delay.