Company Response Review Report Review
customer service

Michael McRorie Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 11/10/2011 10:40:00 PM
My case is a little different, Richard my primary service contact person resigned after the initial order was put in. I called after finding out he resigned, which i did by calling his cell phone and he explained to me what to do and who to call. It did take several calls to get a response as Kim was having problems and could not take care of me. Her office assistant finally did take over my case and helped me with the process. Everything went well. The carrier was excellent prompt and courteous. The service from cascade was good althought it could have been better. I feel If I had not been persistant in my calls nothing would have happened since my rep resigned without my knowledge. I only found out because I called since it was getting close to the time of pickup and I had recieved no call.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6364826
Quote or Order Cost:
$1150

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 11/11/2011 1:01:00 PM
info@cascadevehicleshipping.com 360-834-7898 Michael, I want to say again that we are so sorry that you had to go through a little personnel change, but I am glad that we in the office were able to help you. The staff I have is incredible and will always help out in a jam to get things taken care of. If you need anything else please let us know. Thanks Kimberly