I was contacted by Andrew the same day that I requested a price quote for the transport of my 1988 Land Cruiser FJ62 which rolls but does not have a transmission on it and is therefore INOP from Cary, NC to Atlanta, Ga. I was give two quotes, one for $250 and then another for $300 initially on 4 Feb. It was told to me that the new, higher quote was because the vehicle was INOP and the truck would need a winch to get the vehicle onto the transport truck. I was fine with this.
The vehicle was put out to dispatch the first time on 9 Feb. The driver arrived to pick up the vehicle and asked the shop that the truck is at for a forklift to put it on the vehicle since they were not told to come equipped with a winch. Andrew did not call me to tell me about this. I found out when I called the shop to see if it was picked up and was told no. I then called Andrew to ask about it and he explained that the truck was not equipped. Obviously.
The vehicle was then out for dispatch again on 11 Feb. Again the truck showed up asking for assistance to get the truck on the transport vehicle because they were again not told to bring a winch capable vehicle. Again Andrew did not contact me about this and I found out by calling my shop and being told. The driver did not show up with the correct equipment. I was leaving about this time to head overseas to Iraq since I am deployed and emailed Andrew asking for a status update and the only reply I received was "I'll check on this right away. Andy" on 16 Feb.
On 17 Feb the vehicle was again sent out for dispatch. This time the driver showed up and was unable to load the truck because it has a 3" lift kit installed on it. I emailed Andrew fairly irritated and asked him what the excuse was this time. His reply email explained to me about the lift kit issue and that it was "a done deal" and that it was out for dispatch again.
Apparently it was not a done deal because by 19 Feb it was still not picked up. Again I had to find out by contacting my wife and having her call the shop because now Capitol Transport was not answering calls which I found strange. Regardless, I emailed Andrew yet again explaining to him that "it is obviously not a done deal" because another driver showed up not knowing they needed a winch. This time my wife called the driver directly and asked him what his dispatch stated and come to find out, low and behold, no information on the dispatch states that the vehicle had to be winch ready. It also stated to have the shop assist with loading the Land Cruiser onto the transport vehicle. I emailed this information to Andrew hoping that it would assist with the next dispatch. His reply was " OK, looking into it. Andy" to which I never got a reply. This driver however took the initiative and contacted the shop. He showed up and did a face to face with the shop owner and explained that he would come back the next day with a transport vehicle with the correct configuration.
The vehicle was finally picked up around 23 Feb and made it to Atlanta and was dropped off around 25 Feb. The only reason I have this information is because the near end in Cary, NC and the distant end in Atlanta are good people and let me know that it was delivered. This company obviously has issues with dispatching the correct information. Being that the fact that the vehicle was INOP was relayed to Andrew by me verbally over the phone and then again on the order I expected it to be conveyed to the very first driver. I am a decent guy and I will give him the one goof but repeatedly just letting it slip is just neglectful. I am a veteran and I am around guys that do what they say they will do practically every time. Maybe I am a little spoiled and expect the same from an adult male but I was disappointed with the poor service and the even worse customer service. I would not recommend this company to anyone for further business and felt obligated to give an accurate review of this company so that someone else doesn't trust their valuables to a company that will get to it when they get to it with an obvious lack of timely action on following through with doing what you said you would do.
In addition to this post, which is actually my second time posting a review, Andrew has told transportreview.com that I was not a customer and had the review taken off of the website. I have since emailed the order to the website and somehow the review was not returned to view. To try and prove this so that the website doesn't remove the review again at the request of Capitol Transport and Logistics, here is the order receipt with some personal information removed.
Order Receipt for Vehicle Transport
Order #4071-LP
Capitol Transport & Logistics, Inc
7333 Coral Way ·
Miami, FL 33155
Salesperson:
Andrew Banks
Phone:
1-866-346-4322
Fax:
1-888-372-3647
Email:
abanks.capitoltransport@gmail.com
Once again, thank you for the opportunity to serve your automobile transport needs.
This is your order receipt.
Please review the information below and
contact us immediately with any corrections.
1. Shipper Information
First Name:
jeff
Company:
Last Name:
Address:
Phone 1:
985-XXX-XXXX
Address 2:
Phone 2:
City:
Cell:
State/Zip:
Fax:
Country:
United States
Email:
jtmr@hotmail.com
2. Pricing and Shipping
Price Quote:
$300
Payments Rec'd:
$100
Total Balance:
$200
Deposit Due:
$100
COD Amount:
$200
Balance Paid By
COD to Carrier
1st Avail Date:
02/08/11
Est. Pickup Date:
Est. Delivery Date:
Ship Via:
Open
Vehicle(s) Run:
No
3. Payments Received
Payment Method: (not entered) Amount: $100.00 Date Received: 02/07/11
4. Transit Directives
Origin
Name:
Phil
Company:
Phone 1:
919-XXX-XXXX
Phone 2:
Phone 3:
Address:
605
Address 2:
East Chatham St
City:
durham
State/Zip:
NC 27705
Country:
United States
Destination
Name:
David
Company:
Phone 1:
404-XXX-XXXX
Phone 2:
Phone 3:
Address:
675
Address 2:
Metropolitain Pkwy
City:
atlanta
State/Zip:
GA 30301
Country:
United States
Vehicle InformationYear/Make/Model Type Color Lic. Plate VIN Tariff
1988 toyota land cruiser SUV Large $300.00
5. Deposit
Circle One:
Check, Money Order, Cash, Credit Card
Credit Card Number:
Name On Card:
Card Billing Address:
Authorized Signature:
Deposit:
Exp. Date:
Security Code:
This is the last 3 digits on back of Visa/Mastercard or 4 digits above CC# on front of Amex.
6. Additional Information, Instructions, and/or Conditions
7. Terms and Conditions
**YOUR DEPOSIT IS 100% REFUNDABLE UPON CANCELLATION(AS PER YOUR REQUEST)**BY SIGNING THIS FORM YOU GIVE CAPITOL TRANSPORT & LOGISTICS PERMISSION TO DEBIT YOUR BANK ACCOUNT OR CREDIT CARD ACCOUNT FOR THE AMOUNT INDICATED ON OR AFTER THE INDICATED DATE. THIS IS PERMISSION FOR A SINGLE TRANSACTION ONLY, AND DOES NOT PROVIDE AUTHORIZATION FOR ANY ADDITIONAL UNRELATED DEBITS OR CREDITS TO YOUR ACCOUNT.**
[By submitting this order online, via fax or email, customer understands and agrees that they are hiring services of CAPITOL TRANSPORT & LOGISTICS INC., a federally licensed transportation brokerage MC#725201-B to arrange the shipment of their vehicle(s) with a federally licensed and insured Contract Carrier, hereinafter referred to as ' Carrier'. They further have read, understands and will abide by the following terms and conditions. Customer guarantees he/she is the legal owner of the vehicle, or that he/she has been authorized to enter into agreement for transportation of vehicle. Customer is responsible for faxing confirmation immediately, vehicle, will not be assigned to a truck until confirmation is received. CAPITOL TRANSPORT & LOGISTICS, Corp. holds the right to charge an initial fee (deposit). The initial fee will be disclosed in the order invoice. If vehicle contracted for pick up as a running unit and then became inoperable when carrier arrives to load vehicle, and inoperable fee of $100.00 will be added per vehicle due upon delivery. It is understood and agreed that if assigned carrier attempts to pick up vehicle and the vehicle can not be released or is not available a "dry run" fee of $100.00 will be charged. All cancellations must be advised before vehicle has been dispatched. Notice of cancellation must be emailed only to capitoltransportdispatch@gmail.com. THE REFUND CAN TAKE UP TO 5 TO 7 BUSINESS DAYS. Capitol Transport & Logistics, Corp nor carrier are licensed to handle the transportation of "Household Goods." Damage to, loss of or fines levied to Carrier resulting from any authorized contents present in the vehicle during shipment are the sole responsibility of the Customer. Customer understands and agrees that the pick up date in the order is strictly estimated and Capitol Transport & Logistics, Corp cannot be held responsible. Due to changing and unpredictable market conditions, seasonal weather, traffic, mechanical difficulties and fluctuating gas prices, rates can increase or decrease after and order has been placed, in such case customer will be notified. Customer is fully aware of such possibility. If customer does not pay the new rate order is canceled and deposit will be refunded. Customer may never hold Capitol Transport & Logistics, Corp liable for expenses incurred as the result of any delays, including, but not limited to, any car rental fees incurred by customer. It is strongly recommended that the customer maintain responsible contact with the Carrier and/or Capitol Transport & Logistics, Corp to stay up to date on any schedule changes. All vehicles to be delivered with a balance due must be paid upon delivery by cash, money order or cashier check only (us funds). For all port related orders HI, PR and AK Capitol Transport & Logistics, Corp is not responsible for any delays. Customer is responsible in tracking the vehicle availability and any possible storage fees accrued. Customer should under no circumstances release a vehicle to a carrier without an inspection report. This contract is subject to all of the terms and conditions of the Carrier's straight bill of lading and any liability exclusions therein. Carrier and Customer, or Customer's agent, are both required to verify and sign the initial inspection report. Failure to do so could result in the customer's inability to process a damage claim. Carrier assumes responsibility for any damage not noted on the initial vehicle inspection report from that point, and throughout the transportation period, until the vehicle(s) is/are delivered at the agreed destination. Capitol Transport & Logistics, Corp has no responsibility or liability for any damage to the vehicle(s) during transport or at any other time. Failure to note any damage on the final inspection report releases the Carrier of liability and could result in the inability to process a damage claim. Customer may never hold Capitol Transport & Logistics, Corp. Liable for damages to vehicle(s) and/or any contents. All customers to whom service was rendered will be subject to financial collections if any payment is owed to Capitol Transport & Logistics, Corp. Capitol Transport & Logistics, Corp has the right to refuse any order. Customer understands and agrees any refunds owed can take 2-4 business days. If customer does not wait the 2-4 business to receive refund and does a Charge back with the credit card company Capitol Transport & Logistics, Corp reserves the right to charge customer $250.00. This agreement shall be governed by and construed in accordance with the laws of the state of Florida. The parties further agree that any legal action arising out of this Agreement shall be filed in a court of jurisdiction within Miami Dade, Florida and that Capitol Transport & Logistics, Corp. Liability is limited to the amount ofCapitol Transport & Logistics, Corp service fee only. Customer hereby submits to the jurisdiction of such courts and waives any right to jurisdiction is any other location. These documents supersede any and all verbal or written communications.(In the event you have any concerns In reference to your refund only please Contact Mr. Edward Arenado at (305-207-1225) any other concerns you may contact our office at (1-866) 346-4322. ***** Please fax this completed document to 888-372-3647.
8. COD Instructions
All COD payments shall be in the form of
cash or certified funds
upon delivery of your vehicle.
