Review Report Review
Damaged Vehicle/No Response

ron Submitted this review about Bright Auto Transport
Review made Live: 8/25/2015 12:02:00 PM
We shipped a new, 2015 Subaru Forester. First of all they had a major problem picking up the car when scheduled. I had to drive the car an hour away from my home on my way to the airport to catch flight, which created a lot of stress. Then when the car arrived in Florida we noticed that the rear windshield wiper was not wiping the window, but the bottom below the window where the license plate is located. We also noticed that the hydraulic rod that connects to the hatch was loose and disconnected. In addition the interior plastic molding around the rear window was not attached. We couldn't figure out exactly what was going on until the next day when we were putting beach chairs in the car. We found small pieces of broken glass. It was now clear that the rear window was broken and then replaced, the wiper blade was put on backwards, the clip securing the hydraulic rod to the lift gateway was missing, the plastic panels on the inside were not installed properly. I called and talked to Eli (owner) three times and he promised me that he would get in touch with the driver and call me back, I never heard from him again. All I wanted from them was the amount it would have cost to have Subaru check the car and make sure the rear defroster worked, the wiper was ok, the window didn't leak and the clip replaced on the hydraulic rod for the lift gate. Totally irresponsible, never followed through, denied having any knowledge of the situation, but had no difficulty taking my money. No way to run a business, customers deserve better!!!!
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2159
Quote or Order Cost:
$750

Car Condition
  • Vehicle was damaged